New Cleaner Onboarding Template: A 30-Day Plan for Setting Your Team Up to Succeed

NEW CLEANER 30-DAY ONBOARDING PLAN

Employee name: ____________________
Start date: _______________________
Trainer/supervisor: ________________
30-day review date: ________________

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DAY 1: ORIENTATION
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□ Complete all paperwork (I-9, W-4 or contractor agreement)
□ Provide uniform/branded materials
□ Company overview (15 min): values, quality standard, what great looks like
□ Safety briefing: chemical handling, injury reporting, lifting, driving
□ Supply and equipment orientation: where everything is, how to use it
□ Review first week schedule
□ Exchange contact information and communication expectations
□ Q&A: answer every question thoroughly

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WEEK 1: SHADOW TRAINING
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Goal: Observe, assist, and absorb the standard

Day 2: □ Shadow first clean. Focus: cleaning sequence and room flow
Day 3: □ Shadow second clean. Focus: product use and dilutions
Day 4: □ Shadow third clean. Focus: quality standard (what 'done' looks like)
Day 5: □ Shadow fourth clean. Focus: client interaction if applicable

Daily check-in question: "What's one thing that was clearer today than yesterday?"

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WEEK 2: SUPERVISED INDEPENDENCE
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Goal: Lead the clean, receive specific feedback

□ Employee leads each area while trainer observes
□ Trainer gives feedback after each area (not each task)
□ Focus feedback on: sequence, thoroughness, product use, time management
□ Acknowledge strengths explicitly and specifically

Daily check-in question: "What felt harder than expected today?"

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WEEKS 3-4: SOLO CLEANS WITH CHECK-INS
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□ Employee works assigned route independently
□ End-of-day check-in text: "How did today go? Any issues?"
□ Week 3 unannounced inspection: use standard inspection checklist
□ Address any issues from inspection within 24 hours
□ Weekly conversation (Fridays): performance, challenges, questions, feedback

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30-DAY FORMAL REVIEW
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Schedule: 30 minutes, in person preferred

□ Quality performance (use inspection data and client feedback)
□ Attendance and reliability
□ Client feedback (any compliments or complaints)
□ Employee's own assessment: what's going well, what's challenging
□ Clear statement: continued employment confirmed / performance plan required
□ Growth path discussion: what advancement looks like

REVIEW OUTCOME: ____________________
EMPLOYEE SIGNATURE: ____________ DATE: _______
MANAGER SIGNATURE: ____________ DATE: _______